Three IT enthusiasts have made Surf a trusted and most preferred mobile app development company. Here follows the success story of the trio to make Surf an IT giant by Vadim Mazin, the Chief Commercial Officer at Surf.
Surf has been in the global app development business since 2011. It has been developing flagship mobile applications, i.e. native and Flutter-based mobile applications for startups and market leaders. As a reliable technology partner, the company is trusted by KFC, UniCredit, Mars, SAP, and many other businesses, as the company’s main motive is to create apps that are loved and used by millions of people for a variety of reasons.
In the GoodFirms interview, Vadim Mazin — the Chief Commercial Officer at Surf disclosed all about the company and its success journey along and shared about his job responsibilities as a CCO.
Vadim initiates the story by putting three enthusiasts in the frame who were IT professionals and were also full of ideas and energy ready to change the world with the best of their abilities. The trio initially started as a mere Android development team named Surf and later on, the company has grown into a global web and mobile app development business that offers a wide range of services including front-end/back-end development, UI/UX Design, System and Business Analysis, Native and Cross-Platform App Development, QA, and SLA Support.
Being the CCO, Vadim is responsible for handling several areas in the company like planning, implementation, and development of commercial strategies in sync with the goals and objectives that are set for the company’s growth. He manages and monitors all the commercial activities within the company, checks for KPIs achieved, and reports to the top executives. His responsibilities also cover performing market research and analysis, acquiring new clients, and maintaining partnerships with the existing clients of the company. He said that he also coordinates with the marketing, sales, and production teams that is crucial to reach the set goals and deliver high-quality results.
He further shared that the company holds 200+ in-house experts including Web and Mobile App Developers, Designers, DevOps Engineers, QAs, Project Managers, Business and System Analysts etc. The clients get connected to stable development teams having relevant experience based on future projects, relevant tech stacks, and industry specific tasks.
Vadim differentiates Surf from its competitors due to many reasons. The foremost reason is the strong engineering culture in the company. Vadim proudly narrates that Surf is the first company to introduce technologies at WWDC conferences and Google I/O. It is one of the top three companies who gains early access to Google technologies. Flutter is one good example of early access to advanced technology. Surf has developed a strong Flutter-based app development team and the company is undoubtedly regarded as a top mobile app development company in GoodFirms ranking list. The rich cross-industry experience of the company with polished processes and practices to bring every new project competitively is another significant reason why Surf is different from other companies.
When asked about the focused industries, Vadim affirmed that Surf caters to Fintech, Ecommerce and Foodtech industries. It offers full-cycle product development service without giving up a project halfway. The average client lifetime with the company is three years and the ratio of the repetitive clients is 1:5. Vadim highlights the pre-development services including creation of customer journey map, design sprint, and system analysis along with extraordinary web and mobile app development services offered to the clients. The QA service is also much demanded for finance apps and corporate apps.
Vadim claims the customer satisfaction rate of the company is 5 out of 5. Also, 1 of the 3 clients of the company are obtained from referrals. Every project’s progress is communicated well to the clients by providing access to project-related resources with documenting all approaches and updates. The company always aims at providing maximum transparency and comfort for its clients. The client reviews displayed below depict best about how Surf treats and values its clients.
Vadim assures that Surf holds an excellent support system for its clients. A Project Manager is involved throughout the project and addresses if there is any additional or emergency issue. Regular monitoring and support are facilitated after project completion as per SLA with monthly, quarterly reports, analysis, and optimisation proposals.
As Vadim confirms, Surf follows a time and material model to bill their clients. He clears out that the company does not take the projects related to the distribution of alcoholic or tobacco products, microcredit, gambling, and does not accept the projects that are far from matching their moral and ethical principles. The projects catered by the company in 2021 ranged from $100K (min) to $820K (max).
The CCO of the company seems quite optimistic during the interview process about the growth of the company in the near future. In his words, “Our goal for the next 10 years is to keep growing while still retaining our people-first and bureaucracy-free corporate culture. We strive to build even better products and keep increasing our cultural diversity by opening new offices around the globe. Our early growth is 65% at the moment and it feels like a comfortable pace for us.”
The detailed interview can be glanced through the GoodFirms company profile page.
Washington, D.C.-based GoodFirms is a maverick B2B research and reviews firm that aligns its efforts in finding web development and web design service agencies delivering unparalleled services to its clients. GoodFirms’ extensive research process ranks the companies, boosts their online reputation, and helps service seekers pick the right technology partner that meets their business needs.
About the Author
Prepared by Anna Stark, a Content Writer at GoodFirms, who bridges the gap between service seekers and service providers. Anna’s dominant role lingers to form every company’s achievement and critical attributes into words. She strongly believes in the charm of words and equips new approaches that work, always with concepts.